Returns & Order Issues
Clear steps for returns, damaged shipments, and order corrections.
Standard returns
Unless otherwise stated or required by law, unopened and factory-sealed products may be eligible for return within 14 days after delivery. Contact support before sending anything back so the return can be identified and reviewed.
Original shipping charges are generally nonrefundable, and return shipping is generally the customer's responsibility unless the return is caused by our error or applicable law requires otherwise.
Items that cannot be returned
Opened, used, mixed or reconstituted, damaged after delivery, or otherwise compromised products are not eligible for standard return because product integrity can no longer be verified.
Damaged, incorrect, or incomplete orders
Contact support promptly after delivery with your order reference and photos when available. We will review the issue and determine whether replacement, refund, or another resolution is appropriate.
Refunds
Approved refunds are issued through the original payment method when reasonably possible. Financial institutions may require additional time before a completed refund appears in an account.
Legal rights
This policy does not limit consumer rights or remedies that cannot legally be waived.
Contact
Start a return or report an order issue through our contact page.