Shipping Information
What to expect after an order is accepted.
Shipping and tracking
Tracking information is provided after an order is fulfilled and transferred to the carrier. Free U.S. shipping is available on qualifying orders over $200 unless a promotion states otherwise.
Processing and delivery estimates
Any processing or delivery timeframe shown on the site or in an order communication is an estimate unless expressly stated as guaranteed. Carrier delays, weather, security events, address issues, and other circumstances outside our control may affect delivery.
If we learn that an order cannot be shipped within an applicable promised timeframe, we will contact the customer and provide the options required by applicable law.
Address accuracy
Please review the shipping address carefully before submitting an order. Contact support as soon as possible if an address is incorrect. We cannot guarantee that an address can be changed after fulfillment has begun.
Lost, damaged, or incorrect shipments
If tracking appears stalled, the package arrives damaged, or the shipment is incomplete or incorrect, contact support with the order reference and photos when available. We may need carrier information or additional documentation to investigate.
Destination restrictions
We may decline or cancel shipping to a destination when fulfillment would violate applicable law, carrier restrictions, security requirements, or other legitimate operational limits.
Contact
For shipping help, use Track Order or our contact page.